I did successfully remove and replace the 8670 module with hot air and lots of Kapton tape on the surrounding little components so they wouldn't be disturbed. The design of the PCB includes a location for an EEPROM, but it is not populated so I am guessing it used in some of BlueParrott's other headset models. Thanks Buriedcode! For this particular headset (BlueParrott B350-XT) there is only one chip/module, the CSR8670, in a 112 pad BGA package. Thanks eevblog, this was a great first experience on the forum!!! -Denny Here's a quick recap of what I did to obtain the BlueSuite software, for others that may be in the same dilemma: 1) Register at - you will get grief from the website for using your personal email address vice business email, but you can ignore this 2) Wait for account approval - this took about an hour for me - you will get an email with your account approval and password 3) To download Bluesuite: If you need an older version of the software (Windows Vista, XP, 32-bit, etc.), go to I will get this software installed and use PSTools to migrate the config data from old CSR8670 chip to new. I did a Youtube search for CSR8670, but silly me, I did not expand the search to include other chips in the series - Lesson Learned! The video you shared has provided me with everything I need.
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